Terms of Use

Acceptance of Terms

By creating an account, signing up for, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, you must not create an account or use our Services.

Will these Terms ever change?

We are constantly improving our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the Cyflow, Inc. website, and/or by sending you an email, and/or by some other means.

If you don't agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Use of Google User Data

Our application utilizes Google user data exclusively for user authentication and account management purposes. We do not retain, share, or use any user data obtained through Google Workspace APIs to develop, enhance, or train generalized artificial intelligence (AI) or machine learning (ML) models.

Use of Microsoft 365 Data

Our application integrates with Microsoft 365 services (including OneDrive, SharePoint, Outlook, and Microsoft Entra ID) to provide security monitoring and data protection features. We access Microsoft 365 data solely for the purposes of delivering our Services, including scanning for security threats, enforcing data loss prevention policies, and managing access controls.

We do not retain, share, or use any user data obtained through Microsoft Graph APIs to develop, enhance, or train generalized artificial intelligence (AI) or machine learning (ML) models. Data accessed through Microsoft 365 APIs is processed in accordance with our Privacy Policy and Microsoft's applicable terms.

Account Security

You are responsible for maintaining the confidentiality and security of your account credentials, including any passwords, API keys, or authentication tokens. You must not share your login credentials with any third party. You agree to immediately notify Cyflow, Inc. at team@cyflow.ai of any unauthorized use of your account or any other breach of security.

Cyflow, Inc. shall not be liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized access resulting from your negligence. You are solely responsible for all activities that occur under your account, whether or not authorized by you.

What does it cost to use Cyflow, Inc.?

The cost of using Cyflow, Inc. Services depends on your account type, subscription stage, and usage levels as outlined during the plan subscription process or as agreed upon with our sales team. All applicable fees and payment terms will be communicated to you at the time of subscription or through your sales agreement.

You shall pay all applicable fees as described during your subscription process or sales agreement. All fees are non-refundable unless otherwise specified. You are responsible for all taxes associated with the Services other than U.S. taxes based on Cyflow, Inc.'s net income.

Confidentiality; Feedback

You acknowledge that, in the course of your relationship with Cyflow, Inc. and in using the Services, you may obtain information relating to the Services and/or Cyflow, Inc. ("Proprietary Information"). Such Proprietary Information shall belong solely to Cyflow, Inc. and includes, but is not limited to, the features and mode of operation of the Services, trade secrets, know-how, inventions (whether or not patentable), techniques, processes, programs, ideas, algorithms, schematics, testing procedures, software design and architecture, computer code, internal documentation, design and function specifications, product requirements, problem reports, analysis and performance information, benchmarks, software documents, and other technical, business, product, marketing and financial information, plans and data. In regard to this Proprietary Information:

• You shall not use (except as expressly authorized by this Agreement) or disclose Proprietary Information without the prior written consent of Cyflow, Inc. unless such Proprietary Information becomes generally publicly available without your breach of this Agreement.
• You agree to take reasonable measures to maintain the Proprietary Information and Services in confidence.

You may, at your discretion, provide feedback to Cyflow, Inc. with respect to your testing of the Services ("Feedback"). Feedback may include, without limitation, errors or difficulties discovered in the Services and the characteristic conditions and symptoms of the errors and difficulties. Cyflow, Inc. shall own all right, title, and interest in the Feedback and you shall and hereby do make all assignments necessary to accomplish the same.

What about my privacy?

Cyflow, Inc. takes the privacy of its users very seriously. For the current Cyflow, Inc. Privacy Policy, please click here.

The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at team@cyflow.ai.

What are the basics of using Cyflow, Inc.?

Your log-in to the Services is via the Gmail OAuth service. We use Gmail and Contacts OAuth permissions to provide you the Services, specifically by adding anti-phishing link scanning functionality to your email messages, and validating email source vs your Gmail contact list.

You represent and warrant that you are of legal age to form a binding contract (or if not, you've received your parent's or guardian's permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). If you're agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity's behalf and bind them to these Terms (in which case, the references to "you" and "your" in these Terms, except for in this sentence, refer to that organization or entity).

You will only use the Services in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren't authorized to use the Services. We can't and won't be responsible for your using the Services in a way that breaks the law.

Your use of the Services is subject to the following additional restrictions. You represent, warrant, and agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:

• Infringes or violates the intellectual property rights or any other rights of anyone else (including Cyflow, Inc.);
• Violates any law or regulation, including any applicable export control laws;
• Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
• Jeopardizes the security of your Cyflow, Inc. account or anyone else's (such as allowing someone else to log in to the Services as you);
• Attempts, in any manner, to obtain the password, account, or other security information from any other user;
• Violates the security of any computer network, or cracks any passwords or security encryption codes;
• Runs Maillist, Listserv, any form of auto-responder or "spam" on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services' infrastructure);
• "Crawls," "scrapes," or "spiders" any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
• Copies or stores any significant portion of the Content;
• Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

What are my rights in Cyflow, Inc.?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, and so forth (all of the foregoing, the "Content") are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won't use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's (including Cyflow, Inc.'s) rights.

You understand that Cyflow, Inc. owns the Services. You won't modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.

The Services may allow you to copy or download certain Content; please remember that just because this functionality exists, doesn't mean that all the restrictions above don't apply – they do!

Do I have to grant any licenses to Cyflow, Inc. or to other users?

Anything you submit, share, store, or otherwise provide through the Services is your "User Submission." You retain ownership of your User Submissions (subject to the licenses below and any third party rights therein). Some User Submissions are viewable by other users. In order to display your User Submissions on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in those User Submissions. Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to User Submissions that are also your personally-identifiable information.

For all User Submissions, you hereby grant Cyflow, Inc. a license to translate, modify (for technical purposes, for example making sure your content is viewable on an iPhone as well as a computer) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in User Submissions is not affected.

If you store a User Submission in your own personal Cyflow, Inc. account, in a manner that is not viewable by any other user except you (a "Personal User Submission"), you grant Cyflow, Inc. the license above, as well as a license to display, perform, and distribute your Personal User Submission for the sole purpose of making that Personal User Submission accessible to you and providing the Services necessary to do so.

If you share a User Submission only in a manner that only certain specified users can view (for example, a private message to one or more other users)(a "Limited Audience User Submission"), then you grant Cyflow, Inc. the licenses above, as well as a license to display, perform, and distribute your Limited Audience User Submission for the sole purpose of making that Limited Audience User Submission accessible to such other specified users, and providing the Services necessary to do so. Also, you grant such other specified users a license to access that Limited Audience User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.

If you share a User Submission publicly on the Services and/or in a manner that more than just you or certain specified users can view, or if you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (each of the foregoing, a "Public User Submission"), then you grant Cyflow, Inc. the licenses above, as well as a license to display, perform, and distribute your Public User Submission for the purpose of making that Public User Submission accessible to all Cyflow, Inc. users and providing the Services necessary to do so, as well as all other rights necessary to use and exercise all rights in that Public User Submission in connection with the Services and/or otherwise in connection with Cyflow, Inc.'s business for any purpose, provided that Cyflow, Inc. will try to notify you if it uses your Public User Submission for any reason other than displaying it on the Services. Also, you grant all other users of the Services a license to access that Public User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.

You agree that the licenses you grant are royalty-free, perpetual, sublicenseable, irrevocable, and worldwide, provided that when you delete your Cyflow, Inc. account, we will stop displaying your User Submissions (other than Public User Submissions, which may remain fully available) to other users), but you understand and agree that it may not be possible to completely delete that content from Cyflow, Inc.'s records, and that your User Submissions may remain viewable elsewhere to the extent that they were copied or stored by other users. In addition, User Submissions that are sent to other users (such as emails or email attachments) may be retained by the recipient users.

Finally, you understand and agree that Cyflow, Inc., in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

Who is responsible for what I see and do on the Services?

Any information or content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such content originated, and you access all such information and content at your own risk, and we aren't liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can't guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services.

You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You are responsible for all your activity in connection with the Services.

The Services may contain links or connections to third party websites or services that are not owned or controlled by Cyflow, Inc. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Cyflow, Inc. is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize.

Cyflow, Inc. has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, Cyflow, Inc. will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.

What if I want to stop using Cyflow, Inc.?

You're free to do that at any time, by contacting us at team@cyflow.ai; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.

Cyflow, Inc. is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. Cyflow, Inc. has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in deletion of any Content associated with your account, so keep that in mind before you decide to terminate your account.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

Service Availability

Cyflow, Inc. strives to provide reliable and continuous access to the Services; however, we do not guarantee that the Services will be available at all times or without interruption. The Services may be subject to scheduled maintenance, upgrades, or unscheduled downtime due to technical issues, security incidents, or circumstances beyond our control.

You acknowledge and agree that Cyflow, Inc. shall not be liable for any loss, damage, or inconvenience caused by any temporary or permanent unavailability of the Services. For enterprise customers requiring specific uptime commitments, please contact our sales team to discuss a Service Level Agreement (SLA).

What else do I need to know?

Warranty Disclaimer

Neither Cyflow, Inc. nor its licensors or suppliers makes any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services.

THE SERVICES AND CONTENT ARE PROVIDED BY CYFLOW, INC. (AND ITS LICENSORS AND SUPPLIERS) ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE SERVICES ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL CYFLOW, INC. OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF CYFLOW, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Cyflow, Inc. and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the Materials. Cyflow, Inc. may make changes to the Materials, or to the products described in those Materials, at any time without notice. Cyflow, Inc. makes no commitment to update the Materials.

Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL CYFLOW, INC. (OR ITS LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO CYFLOW, INC. IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (III) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

CYFLOW, INC. SHALL NOT BE LIABLE TO YOU IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE CONTENT OR INFORMATION FOUND ON THIS SITE; OR FROM ANY LOSS OF PROFIT, REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THIS SITE. SOME STATES DO NOT ALLOW CERTAIN LIABILITY EXCLUSIONS OR DAMAGE LIMITATIONS, SO TO SUCH EXTENT, THE ABOVE DISCLAIMER MAY NOT BE APPLICABLE TO CERTAIN MEMBERS AND VISITORS.

Indemnification

You agree to indemnify, defend, and hold harmless Cyflow, Inc., its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services;
• Your violation of these Terms of Use;
• Your violation of any applicable law, regulation, or third-party rights;
• Any content or data you submit, store, or transmit through the Services;
• Any security breach or unauthorized access resulting from your failure to maintain the security of your account credentials;
• Any claim that your use of the Services caused damage to a third party.

Cyflow, Inc. reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Assignment

You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Cyflow, Inc.'s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Governing Law and Jurisdiction

These Terms of Use and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you hereby consent to the personal jurisdiction and venue of such courts.

Disputes and Arbitration

Ideally, if you have any concerns or complaints against Cyflow, Inc., we would like to resolve the issue without resorting to formal court or arbitration proceedings. Therefore, before filing a claim against Cyflow, Inc., you agree to try to resolve the dispute informally by contacting team@cyflow.ai. Cyflow, Inc. will attempt to resolve the dispute informally (and will contact you via email). If a dispute is not resolved within 30 days of submission, you may bring a formal proceeding as described below.

Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Class Action Waiver

YOU AND CYFLOW, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both you and Cyflow, Inc. agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or data security.

Force Majeure

Cyflow, Inc. shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Cyflow, Inc.'s reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, equipment failures, software failures, cyberattacks or security breaches affecting third-party infrastructure, internet or telecommunications outages, power outages, or actions or omissions of third-party service providers.

In the event of a force majeure occurrence, Cyflow, Inc. will use commercially reasonable efforts to resume performance as soon as practicable and will notify affected users of any significant service interruptions.

Miscellaneous

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Cyflow, Inc. may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Cyflow, Inc. agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Cyflow, Inc., and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms.

You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Cyflow, Inc., and you do not have any authority of any kind to bind Cyflow, Inc. in any respect whatsoever. You and Cyflow, Inc. agree there are no third party beneficiaries intended under these Terms.

Contact Information

For any questions regarding these Terms of Use, please contact us at team@cyflow.ai